Make a claim

We understand that the process of making an insurance claim can seem daunting, especially during a difficult time. We'll do our best to make the process as straightforward as possible and provide you with the help and support you need to lodge your claim.

Insurance claim philosophy

To support our members and their dependents through their time of need by paying all genuine claims promptly and with compassion. Read our insurance claim philosophy here.

Death claims

What you need to do to lodge a claim on behalf of a loved one who passed away while a member of Prime Super.

Total and Permanent Disablement claims (TPD)

What you need to know about making a TPD claim. 

Income protection claims

Need to make an income protection claim? We've got your covered. 

Terminal illness claims

If you've been diagnosed with a terminal illness, we can help you make a terminal illness claim.