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Introducing Prime Super

If your employer recently selected Prime Super as their default super fund, we have developed the following frequently asked questions (FAQs) to help you understand the change.

If you're considering becoming a member, but we are not your employers' default fund, some of this information may be useful to you too. 

  • Who is Prime Super?

    Prime Super is an independent profit-to-members superannuation fund providing retirement solutions to Australians for over 30 years and placing our members at the heart of everything we do.

    We're a multi-industry super fund open to all, with specialisations in the recruitment, health and aged care, and education industries.

  • What will happen to my existing super account?

    If your employer selects Prime Super as their default fund, your contributions will continue to be paid to your existing fund. Your employer will not open an account for you unless you ask them to pay your super contributions to a Prime Super account.

  • How do I join Prime Super? 

    You can Join Prime Super online, via your online portal or by asking your employer to create an account with Prime Super for you.

    Please note: Opening a Prime Super account will not automatically move your existing super to your new Prime Super account. To combine your accounts, login or register for MemberOnline and follow the easy steps to consolidate.  

  • Do you offer personal service?

    Our dedicated team of experts are available across Australia to help in person or online.

  • How does Prime Super compare to other funds?

    We aim to deliver strong long-term investment returns to our members.

    Over the past year, Prime Super has also been recognised as one of Australia’s exceptional super funds. 

    Past performance is not a reliable indicator of future performance.

  • What investments do you offer?

    Prime Super offers a choice of 11 different investment options and we are pleased to have finished the year with investment options returns above the industry average at 30 June 2024.

    Investment is not the only factor when considering a super fund. You should seek professional financial advice, consider your own circumstances and read our Product Disclosure Statement (PDS) and Target Market Determination (TMD). Past performance is not a reliable indicator of future performance. 

  • What is your default insurance cover?

    We offer four units of death and total and permanent disability (TPD) insurance cover on an opt-out basis.  

    The cost of four units of default cover remains the same across all ages and occupation categories at $4.92 per week ($4.18 net of taxes). This fee is deducted monthly from the member's account. The value of the benefit provided will change based on your age and occupation category. 

    Our occupation categories are General for our Super Division, Health for our Health Division and Education for our Education Division.  

    A member aged 30 in the General, Health and Education occupation categories would receive the following amounts of death and TPD cover.  

    Age 

    		 4 units of default General cover 4 units of default Health cover 4 units of default Education cover 4 units of default White Collar cover 4 units of default Professional cover
    30-40 $115,640 $190,808 $263,148 $289,240 $317,920
  • What is your insurance special offer?

    If you are provided with default cover, you may apply for new income protection cover for up to $5,000 per month (to a maximum of 87% of your monthly salary inclusive of the superannuation benefit) as well as up to six additional units of death-only or death & TPD cover (or equivalent fixed cover) with limited underwriting, provided you apply within 60 days from the date of the letter confirming your insurance cover has commenced, eg. your welcome letter.

  • What happens if I have more than one super fund?

    You may be charged multiple fees which eat into your retirement savings.

    Consolidating your super into a Prime Super account is simple and we do most of the work for you. You can choose one of the following options:

    1. Log into your MemberOnline account and make the request via the 'Consolidate super' tab, or
    2. Download and fill out Prime Super's Roll over your super form, or
    3. Call us on 1800 675 839 and we can do most of the work for you over the phone.

    If you have a MyGov account linked to the Australian Taxation Office (ATO), you can also transfer your super via the ATO.

    Before you consolidate your super accounts, check your insurance and any other benefits you might lose.

  • How do I find lost super?
    1. If you think you might have multiple super accounts - even from many years ago - you can check Through your MyGov account (if it is linked to the ATO), or
    2. By completing the Lost Super form and sending it to the ATO, or
    3. By calling the ATO's automated Lost Super Search line on 13 28 65.
  • Who do I call for additional support? 

    To find your local consultant, visit this page.

    We also have a customer service team available. You can reach us easily Mon–Fri 8am-8pm: